For the protection of our customers and employees, we are following all COVID-19 CDC guidelines, in addition to wearing masks, and utilizing wheel, seat and gear shift covers. At Maxi Auto Service Centers, our goal is to ensure your health and safety.

Best Auto Repair, Chattanooga

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 423-265-0834 or make an appointment online!

What People Say About Us

Chattanooga
  • Amazing Service
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 02/04/2020

    These guys bent over backwards for us. We were out of town and on our way home from our Florida vacation. We broke down 5 miles into our second day of travel on a Saturday. They were one of the few places open. They got us in pretty quick, they were very nice and very knowledgable. They got us diagnosed, showed me exactly what was going on and got our car fixed faster than they thought they would be able to. I appreciate everything they did to get us back on the road as quick as they did. Thanks to Maxi Auto Service Center, we were able to get home with only a few hour delay. Thank you very much guys!

  • Amazing Service
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 05/22/2019

    I would like to say that I have had a great experience. Going to Maxi Mufflers on Broad Street. The manager was very nice, courteous and professional. I would recommend anyone that needs muffler repairs to come by.

Chattanooga
  • Recommended Auto Shop
    reviewiconBrakes, near Chattanooga, Tennessee
    , 08/08/2019

    We have been there twice now and gotten exceptional service each time. Got right to it and didn't have to wait long at all. Very friendly staff! Highly recommended!!!!!

  • Recommended Auto Shop
    reviewiconBrakes, near Chattanooga, Tennessee
    , 06/19/2019

    SO SO KIND. At my emissions testing, I was told that there was a problem with my car (diagnostic plug unattached). I went to MAXI to have them check it out. George came out in the cold rain with me to look at my car. Back inside, Stephen explained clearly to me what the problem was. He said it was really only an aesthetic issue, and that it wouldn't be worth the money to fix. Both men were kind and patient, and I wasn't charged for an unnecessary fix! I am VERY satisfied by the service and care I received at MAXI.

Chattanooga
  • Honest Repair Shop
    reviewiconUndercar Services, near Chattanooga, Tennessee
    , 01/14/2020

    From the very first and the second phone call a few minutes later Steven was very polite and cordial. I had a loud rattle in my car and couldn't figure out what it was. Within 45 minutes they had test drove it, found the problem and fixed it. Turns out it was a bent piece of metal on my undercarriage hitting my exhaust which was caused by yours truly and they took great care of me. I will definitely be back and make sure my wife comes here as well.

  • Honest Repair Shop
    reviewiconUndercar Services, near Chattanooga, Tennessee
    , 02/04/2020

    These guys bent over backwards for us. We were out of town and on our way home from our Florida vacation. We broke down 5 miles into our second day of travel on a Saturday. They were one of the few places open. They got us in pretty quick, they were very nice and very knowledgable. They got us diagnosed, showed me exactly what was going on and got our car fixed faster than they thought they would be able to. I appreciate everything they did to get us back on the road as quick as they did. Thanks to Maxi Auto Service Center, we were able to get home with only a few hour delay. Thank you very much guys!

Call us for service: 423-265-0834

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