For the protection of our customers and employees, we are following all COVID-19 CDC guidelines, in addition to wearing masks, and utilizing wheel, seat and gear shift covers. At Maxi Auto Service Centers, our goal is to ensure your health and safety.

Best Auto Repair, Chattanooga

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 423-265-0834 or make an appointment online!

What People Say About Us

Chattanooga
  • Amazing Service
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 02/04/2020

    These guys bent over backwards for us. We were out of town and on our way home from our Florida vacation. We broke down 5 miles into our second day of travel on a Saturday. They were one of the few places open. They got us in pretty quick, they were very nice and very knowledgable. They got us diagnosed, showed me exactly what was going on and got our car fixed faster than they thought they would be able to. I appreciate everything they did to get us back on the road as quick as they did. Thanks to Maxi Auto Service Center, we were able to get home with only a few hour delay. Thank you very much guys!

  • Amazing Service
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 05/22/2019

    I would like to say that I have had a great experience. Going to Maxi Mufflers on Broad Street. The manager was very nice, courteous and professional. I would recommend anyone that needs muffler repairs to come by.

Chattanooga
  • Recommended Auto Shop
    reviewiconBrakes, near Chattanooga, Tennessee
    , 08/08/2019

    We have been there twice now and gotten exceptional service each time. Got right to it and didn't have to wait long at all. Very friendly staff! Highly recommended!!!!!

  • Recommended Auto Shop
    reviewiconBrakes, near Chattanooga, Tennessee
    , 06/19/2019

    SO SO KIND. At my emissions testing, I was told that there was a problem with my car (diagnostic plug unattached). I went to MAXI to have them check it out. George came out in the cold rain with me to look at my car. Back inside, Stephen explained clearly to me what the problem was. He said it was really only an aesthetic issue, and that it wouldn't be worth the money to fix. Both men were kind and patient, and I wasn't charged for an unnecessary fix! I am VERY satisfied by the service and care I received at MAXI.

Chattanooga
  • Honest Repair Shop
    reviewiconUndercar Services, near Chattanooga, Tennessee
    , 01/14/2020

    From the very first and the second phone call a few minutes later Steven was very polite and cordial. I had a loud rattle in my car and couldn't figure out what it was. Within 45 minutes they had test drove it, found the problem and fixed it. Turns out it was a bent piece of metal on my undercarriage hitting my exhaust which was caused by yours truly and they took great care of me. I will definitely be back and make sure my wife comes here as well.

  • Honest Repair Shop
    reviewiconUndercar Services, near Chattanooga, Tennessee
    , 02/04/2020

    These guys bent over backwards for us. We were out of town and on our way home from our Florida vacation. We broke down 5 miles into our second day of travel on a Saturday. They were one of the few places open. They got us in pretty quick, they were very nice and very knowledgable. They got us diagnosed, showed me exactly what was going on and got our car fixed faster than they thought they would be able to. I appreciate everything they did to get us back on the road as quick as they did. Thanks to Maxi Auto Service Center, we were able to get home with only a few hour delay. Thank you very much guys!

Call us for service: 423-265-0834

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